Next event speakers
Senior Customer Experience Designer, E.ON
Speed up your team with a service blueprint
When people from different parts of a business get together to solve a problem, progress can be slower than anticipated. Why? And what can they do about it?
Paul will speak about his experiences working with cross-functional teams to address a range of service design challenges. He will discuss 5 things that consistently get in the way and show how the service blueprint can be a useful tool to get things moving faster.
Paul Robert Lloyd
Independent designer and developer,
Fantasies of the Future
Drawing inspiration from architectural practice, its successes and failures, Paul will question the role of design in a world being eaten by software. When the prevailing engineer-driven cultures permit the creation of products that undermine and exploit users, how might we protect citizens within the digital spaces we’ve created?
In the past, Paul has worked with companies such as The Guardian, UNICEF, John Lewis, Mozilla and a number of other clients during his time at Clearleft.
31 Rutland St